Virgin Media Virgin Media Community

lucianf

I've been experiencing an extremely slow broadband speed for a few weeks now. I have an M350 package, previously speedtest would very consistently show speed in the 350 Mbps range, lately it's been around 8-11 Mbps so clearly something is off. No ch...

lucianf · 05-07-2022

The property I've just moved to already has Virgin Media and the previous owners left all the cables (splitter + the 2 coax cables to hub and TV). I've let VM know I moved house and wanted to move my contract, but they said I would not be able to se...

lucianf

FWIW VM support have mentioned there is an issue reported in my area (wonder why this not picked up by their own status checker?) and their network teams are now aware. Then they offered:- to help me set up my Wi-Fi with a single SSID and have me te...

lucianf

Already have - they say no issue in my area & then hang up.

lucianf

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID11390000001.929256 qam121470000003.227256 qam23155000000426256 qam341710000002.724256 qam55179000000325256 qam661870000002.225256 qam771950000002.528256 qam882030000002.227256 qam99211...

lucianf

For reference, the other thread was https://forums.thinkbroadband.com/virgin_cable/4658200-unrealible-connection.html

lucianf · 12-07-2022

Hi all,Apologies for the belated reply. To your point Kath - I understand sometimes an engineer is needed (not sure if that has anything to do with the customer moving town) and my ask was a gamble - but I was pretty comfortable with that knowing tha...

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

User Statistics

User Activity

Terrible speed, potential network fault

Moved house and want to self install

Re: Terrible speed, potential network fault

Re: Terrible speed, potential network fault

Re: Terrible speed, potential network fault

Re: Terrible speed, potential network fault

Re: Moved house and want to self install