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since ‎30-01-2019

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[MOD EDIT: Personal info removed]   Virgin picked up a issue on our broadband by your end diagnostic ? and a so Virgin sent a engineer  to investigate! He found a issue with the line and speed , which meant I was paying for a speed I wasn't receiving...
Why have I been paying for 350 speed when i never get this speed!I have connected laptop via ethernet even then struggles to get to 97mbps.I also have a wifi adaptor for other rooms and still get no reception.I literally have to use my data allowance...