Community FAQ
dog-man
On our wavelength
since ‎12-01-2019
‎08-04-2022

User Statistics

  • 27 Posts
  • 0 Answers
  • 12 Kudos Given
  • 2 Kudos Received

User Activity

How long before Virgin will refund a credit?

08-04-2022
My Virgin account was closed on March 4th, although for some reason they still think I have a mobile service with them. I don't, I cancelled everything.I have yet to receive a refund of a credit on my account.How long do they normally take before ref...

How do I know that Virgin are carrying out my written instruction to cancel my account?

02-02-2022
I have sent a recorded delivery letter to the Sunderland address advising that I wish to cancel my contract due to the forthcoming price increase.How do I know that they are actually carrying out my instructions?What is the procedure?Do they confirm ...

1 gig service speeds on Hub 4.

15-11-2021
I currently have the 500 service, but have received an email telling me that the 1Gig service is now available in my area.I believe that I have a hub 4. I have read reports that the Hub 4 cannot achieve the full speed of the 1 Gig service. Is this co...
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