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SAkers1975
On our wavelength
since ‎06-03-2018
Thursday

User Statistics

  • 145 Posts
  • 0 Answers
  • 10 Kudos Given
  • 7 Kudos Received

User Activity

Regular drop-outs and router reboots

17-10-2023
Hi,We got VM 1Gig installed around August time, and recently we have been getting regular drop outs in service.3 to 4 times a day, where the router reboots, all devices connected lose internet access, wired or wireless.Can this be looked into please,...

Email around gift - Extertis/DHL

15-09-2023
Hi,I have had an email from virginmediarewards@exertis.co.uk 3 days ago saying "Just to let you know, your free treat for joining Virgin Media will be dispatched tomorrow. It can take up to 72 hours for delivery, so please look out for a message from...

Unable to get account details after getting VM again

26-08-2023
Hi All,I've been unable to get any details of my package and landline number etc... since rejoining VM. We moved home and the area did not have it, we are now in a permanent home and were able to get VM again. The package was ordered a few weeks back...

Hub 4 reboots daily

21-04-2022
Hi All, My hub 4 keeps rebooting daily causing all sorts of problems, as I work from home.It's in modem mode and there is an Asus RT-AX89X 12-Stream AX6000 Dual Band WiFi 6 Router connected to it.It has been ok up until around a month ago, have reboo...

Have cancelled TV package, but no email for return of set top boxes?

04-04-2022
Hi All, I canceled our Oomph package and downgraded to the 1GIg plus phone service.I have had no emails or info regarding the return of the set-top boxes? Do we keep them until we remove VM completely in the future? Or is there an expectation for you...
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