ContributionsMost RecentMost LikesSolutionsRe: Keeping you up to speed If you just decide to get rid of the phone or tv, do you then enter into a new 18m contract? Re: Keeping you up to speed Thank you. That explains the 23% increase. I am currently looking around for other providers but will have to take into account the broadband speeds as I do have Netflix and Prime which I stream through fire stick and would like to carry on with these. Tbh it’s the dreadful customer service from the overseas call centres which is driving me away. Price increase letter Just received letter regarding the upcoming price increases which is £12 for my package of broadband, landline phone and tv. It’s an increase of approx 23%. Before I decide whether to haggle for a new price or leave virgin altogether, is this about the norm for price increases as I read somewhere that the increase should be about 13%? Want to get my facts straight before I proceed.