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markp2gill · 03-07-2022

I returned from a trip to Turkey last night but on turning on my phone I have not been able to connect to Virgin mobile since then. Tried it in another phone and have same problem. Wife’s phone also on Virgin connected without a problem.it was workin...

markp2gill · 04-04-2022

I’d like to report a similar problem on my iPad, also running iOS 15.4.1Unable to watch anything on TV Go but works on Android and Windows devices for me.

markp2gill · 02-04-2022

Good morningI've seen some other posts on here regarding getting a red light on their Hub 3 and suggests a problem with the Hub.I'm trying to add my own router to my Hub 3 and when I change from Router mode to Modem mode, I get a solid red light on m...

markp2gill · 12-12-2022

When I run the Connect app on my ipad, although it shows that it cannot connect to my Hub 5, it shows the MAC that it is looking for. which doesn't match the MAC shown on the label of my hub.On the android app, it just shows the type of hub, not a MA...

markp2gill · 03-12-2022

Myself and a few others are having the same experience with the app. There are a few other threads to this effect.I have tried doing what was suggested in the previous test but without success.I have a Hub 5 which was working with the Connect app unt...

markp2gill · 03-12-2022

I’m having a similar problem for a Hub 5 that I’ve had for a few weeks.Up until a few days ago it was working, but I think there was an app update and since then it has stopped finding the Hub on both my iPad and Samsung A53 phone.

markp2gill · 03-07-2022

I've found the problem and fixed it.In Virgin SIM services app. I had roaming set to Manual.I must have set that when I couldn't connect to network in TurkeyChanged it back to Auto and back in business.

markp2gill · 13-04-2022

Just tried the TVGo app on the iPad that was previously not working, and it is now working!I didn't do anything to fix the problem but presumably somebody somewhere flicked a switch and it's working again.

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Unable to connect to Virgin after trip abroad

Re: TVGO now shows “not available” on iPad

Red light in modem mode

Re: Virgin media connect app not working

Re: Cant use connect app

Re: Virgin media connect app not working

Re: Unable to connect to Virgin after trip abroad

Re: TVGO now shows “not available” on iPad