Worked for me - thanks. 

my post was before that one so didn't miss it! - but good to see it's a known issue now and will be fixed (hopefully!)

If you can that would be great. Thank you

I'm using the app.

Hi - I have the same problem. All the devices are the same as the one I am tryiong to watch on, but it still says I;ve reached the maximum!! - can anyone at virgin help please.