Deryk
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Re: Hub 5: Our first ever WiFi 6 broadband router
Ok… so MONTHS have gone past as you can see from the start of the thread, my posts on this thread, and it all just finished… so weirdly……., A few nights a go my Hub 4 updated & now the status light is solid green.. I had a feeling this was to indicate that its in Modem mode, like with the previous hubs they were purple in modem mode.. so I logged into my account tried the live chat, was forced over to WhatsApp, they confirmed this is the case, and on the off chance I asked if I could have the hub 5.. and they were like, sure it can be with you on Tuesday? .. just like that? maybe its just freely available now?1.3KViews0likes0CommentsRe: Hub 5: Our first ever WiFi 6 broadband router
Right as suspected, I got though to the correct team and they can see theres a hub 5 for my address, but cant send it to me and don't know why,"it just doesn't work". also im not sure why the guy I spoke to thought it was appropriate for him to ask my why I want faster speeds when anything above 500 is fine? so why are you providing a gigabit service then?. i've submitted a complaint to them and filled out the form etc, they then message me saying hey are having trouble dealing out and can I call them? 🤣 seriously? also having been badgered by them all week and this last week also… I logged into my account, and guess who out of contract from the 13th? This guy! and it cant come quick enough! il obviously be keeping the service until the new one is installed from openreach but it looks like i'm getting away from them in the Very near future!1.8KViews1like0CommentsRe: Hub 5: Our first ever WiFi 6 broadband router
They have sucked me back in! receiving call after call this week and confirming via twitter that it was in-fact real virgin media, the lady said she was offering me upgrades to my Internet, after explaining that I already have gig1 and a crappy hub 4 she said she could see a hub 5 is waiting to be sent to me, all I have to do is contact the technical team, and we ended the convo.,, I call Shenanigans! how can she see being the upgrade team? and I cant get it from anyone..., I've reached out over twitter-to see how I can get in contact with them, live chat isn't working at all on any device and id rather pull out my fingernails than use WhatsApp.. £5.00 says they won't send it per the "not available in my area" excuse while also offering me the upgrades for my area including a hub 5 if I take the tv channels, make it make sense!2.2KViews0likes0Comments