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uk338 · 17-02-2023

Hi,I had a very short exchange with VM support regarding the recent 2023 price rises (i was told my curent £43 package would rise by £12). VM offered my current package at £34 for the duration of my existing contract.It was very clear:VM -"We can off...

uk338 · 14-11-2021

Hello,I've spent a too much time trying to arrange a new contract, I think I may need some advice.I've had two key issues:1) I moved house while out of contract - Being preoccupied with moving, i didn't sign a new contract at the point of the move. T...

uk338 · 10-06-2023

Thank you for your help Gareth, you're doing a great job.

uk338 · 02-06-2023

Thank you Gareth_L,The VM rule may be to not deal with this type of issue on the community forum, but unfortunately it seems to be the only viable support channel.I don't see a message as of yet, i'll keep an eye.Cheers,

uk338 · 02-06-2023

Hi,In Feburary, when the inflation-linked price increases were announced, i contacted support and we agreed my £43 package would be reduced to £34 for the remaining duration of my contract.Since then, i've come back three times to have the price corr...

uk338 · 15-03-2023

My March bill has just landed, it's £43 not £34 - nothing has changed.There is no change in promotion / discounts.

uk338 · 17-02-2023

Maybe consider sending a recorded letter.It avoids the bizarre situation where these companies think the public have to fit-in with their internal processes and procedures.

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