New  account holder but had virgin couple of years ago. Trying to set up virgin connect etc and it says put in email you set up when opening account. Do that and it says sorry to see you go.   any ideas

Second time I have signed up for virgin and yet again no broadband.Waited 3 days after go live date last time.Recieved hub etc Wednesday. Plugged in yesterday. Go live date today. No Internet. green light on hub. I moved in last week. old kit was sti...

Is it possible to move an activation date (broadband) i.e. supposed to activate tomorrow but would want it activated today as I just moved in yesterday.Thanks