paulborrett
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Re: Can't upgrade Netflix to Premium package
Kath, until my recent account renewal I was able to upgrade / downgrade through Netflix multiple times. If it's really the case that this isn't possible any longer, I'd suggest you align with Netflix to remove the option through their website.1.5KViews0likes1CommentRe: Can't upgrade Netflix to Premium package
Thanks for responding. My current (and previous) packages both included Netflix standard. Previously I was able to upgrade to Premium now and again, and downgrade - useful for things like family holidays where everyone wanted to download to multiple devices before travelling. That option suddenly now isn't available again - and from the other messages here it seems like this is a far from isolated incident.1.8KViews0likes0CommentsCan't upgrade Netflix to Premium package
Am hoping someone from Virgin can respond and help me here. I've searched the forums and it's clear that this is an issue that many people have had previously, but unfortunately Virgin tech support online simply refuse to help and deal with the issue. When I go to the Netflix website and try to upgrade my package to Premium, it does so for 5 mins before downgrading it back to Standard. I get the email: Your plan change has been declined Unfortunately, Virgin Media didn’t approve your plan change because they need you to contact them to get your plan change approved. We've moved you back to your previous plan for the moment, but please contact Virgin Media to resolve the issue. When I try to upgrade via the Virgin website I simply get: Sorry, something’s gone wrong! We’re having some technical issues. Please try again later. Am getting very frustrated with the situation, as we are off on hols in the next day or so, and the family want to download across multiple devices. This was always really easy before, until I renewed my contract with Virgin about 6 weeks ago. Help, please! Thanks Paul2.8KViews0likes15Comments