MrTIMarshall
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Re: High Bills, Strange Billing, Understanding It All
Hiya @David_bn Thank you for your reply and the clarification so far. Unfortunately, the link you provided isn't working for me — even though I'm logged in, it always shows: Oops! To access this page we need you to sign in to your account. Sign in to My Virgin Media In the past, staff here on the forums were able to look into my account directly, which I really appreciated. I do struggle with navigating these things due to disabilities, so I find written communication like this much easier than trying to call. Is there also a messaging or live chat option available where I could speak to someone from VM? That would really help me. I’m currently paying £48.43 (rising to £51.61), and from what I can see on the current pricing for broadband-only deals, that’s significantly higher than the price for the same M350 package now — which is £29.99 a month (£14.44 cheaper). I would definitely expect to be on a higher speed package for what I’ve been paying, especially over the last year. Thanks again for your help — I’d really appreciate if someone could look more closely at my account and explain what’s been happening.28Views0likes1CommentHigh Bills, Strange Billing, Understanding It All
I'm not entirely sure which section to choose from to ask my question, so I do hope I've chosen the most appropriate board from the available. The only service we have with Virgin is M350 broadband, no landline, and looking at the cost of the current listed Virgin Media packages for their 'without landline' option, for the past year we have been paying more than the 1130Mbps option, yet are down as being on the 350Mbps option Currently Available Broadband Packages - As shown here 132Mbps £25.99 a month Increasing to £29.49 a month from April 2026. 264Mbps £29.99 a month Increasing to £33.49 a month from April 2026. 362Mbps £29.99 a month Increasing to £33.49 a month from April 2026. 516Mbps £32.99 a month Increasing to £36.49 a month from April 2026. 1130Mbps £39.99 a month Increasing to £43.49 a month from April 2026. My Last 12 Month Payments 08 Apr 2025 £51.61 10 Mar 2025 £48.43 10 Feb 2025 £48.43 08 Jan 2025 £48.43 10 Dec 2024 £48.43 08 Nov 2024 £48.43 08 Oct 2024 £48.43 09 Sep 2024 £48.43 08 Aug 2024 £48.43 08 Jul 2024 £48.43 10 Jun 2024 £48.43 08 May 2024 £48.43 What My Next Bill Says Changes to your bill This is a quick reminder that due to our annual price rise, your new monthly bill will be £51.61 from 4 April Amount Due: £73.38 Bill Date: 16 April Payment Date 8 May Bill breakdown Your package (4 May-3 June) £73.38 Your package total is made up of ‘main’ and ‘add-on’ services Main: £63.71 Add On: £2.01 Bundle charges £81.04 M350 Broadband Homeworks Promotions & discounts Credit £7.66 You're receiving a discount that ends on 08 May 2025 Homeworks discount Understanding Everything I have no idea what 'Homeworks' is, what any of the add on options we apparently have, there are lots of different floating figures about the place, starting off by saying it is going to rise to £51.61 yet the next bill showing to be £73.38. I am very lost with all of this, I was pretty oblivious to this being the situation, I was prompted by a friend telling me about theirs, and never thought I would discover all of this. Thank you for any help in advanced! Edit: I included the prices for the "Without Landline" option as several months ago now, probably longer than I'm thinking, but I cannot recall when, I did phone up and have our landline disconnected, as we were not using it. I have found that an M350 option does exist which shows to be £29.99 per month going up to £33.49, yet we're still paying much higher than this, based on the current price, for our last 12 months, that's a £224.46 difference just for the last year...99Views0likes5Comments