Afternoon,I have 3 of the latest generation Wifi pods that I am not using, I would like to return.I've completed this form twice in the past 4 months, but the pre-paid package has never arrived.request-returns-pack | Virgin MediaPlease can someone fr...

I've been getting Wifi disconnects ever since moving over the the Hub 5 and despite having 3 Wifi pods. My wife has found it incredibly frustrating, she can be on her phone with a wifi connection and the wifi completely disappears. She can then re-co...

I got my third Wifi pod 6 days ago, in the Virgin Media connect app it shows as Connection status as unknown. I've tried rebooting it, but still no indication of how much signal strength it has.The other two all display the Connection as GreatHow can...

I've finally fixed my Connect issues and I'm only getting 5 Mbps in one room, so I believe that entitles me to a second pod.The app directed me to the chat app, after going thru the automated bot at 0830am this morning I am still awaiting a reply!Is ...