As per topic, once migrated to the internet phone, can the 'Anonymous Caller Rejection' be turned off? Virgin know that many Dr's, hospitals and other places do not show a number when they call back, so this feature is no good.
I'm not putting many details here as I was hoping someone could PM with me for some advice. My mum's partner is in a care home and so Virgin are now at the point where threatening letters are being sent out for payment for the telephone that hasn't b...
I'm having wifi and speed issues which isn't surprising considering my 2AC hub is decades old. It's not my iPhone or other as at my mum's the speeds are superb.Online help says to get the Virgin Connect app which I already had and use that with wifi ...
IPhone 12 Pro Max; iOS 15.1.1; It will not let me log in and gives errors all the time.I know my password as I can log in via Safari browser with no issues on my iPad Pro on iPadOS 15.1and also, I installed the MyVirginMedia app and that works fine o...
The letter was from Virgin, I have a photo of it. The agent sorted the account with my mum, settled the account, said it would be closed within 24 hours and back dated it as well. So no, there was no amount owing due to refunds and it being sorted ou...
Hi Ash_C, It would seem my mum is still having trouble with this issue and has now received another letter demanding money. It was supposed to be sorted and the two people she spoke to were just not helpful at all and at times rude. Can we please get...
Hey admins Over the last 2 months I have spoken to Virgin about my change over and the 'dongle' I need for my router (v3). They are supposed to be sending me one out and have now said that 3 times. When will I get this magical illusive dongle? I don...
Hi Ash_C, my mum called up today and was helped by a fantastic woman. Very apologetic, very helpful and it's now going to be cancelled from tomorrow and back dated a bit too. The Virgin woman did say that more training is required for some as I feel ...
As far as I am aware Ash_C, her partner only had a telephone password and they won't help with it. They sent a letter out with a one word reminder for the password but the bloke's had strokes, he can't remember what the password would be from a one w...
