Jedzi
On our wavelength
Joined 10 years ago
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Re: Email from Virgin saying I need to make a payment
Just had exactly the same thing. I've check with my bank and the payment left on time on 6th October, so it seems that someone has messed-up. It's annoying to get the first email in the first place, but I've tried two different numbers and a chatbot - all completely useless and unhelpful.369Views2likes2CommentsRe: Upgrading Sky Sports for Tomorrow
I called customer services and they processed the upgrade for me. The guy told me there was no record of my online upgrade - which is weird as I've got email confirmation of it. Took a long time and very inefficient, but I got there in the end.117Views0likes1CommentUpgrading Sky Sports for Tomorrow
I want to watch the British & Irish Lions tour, which starts tomorrow. I went online to upgrade to Sky Sports, thinking it would be added in a few minutes. However, nothing so far and I've read on several places online that it can take up to 10 days if you do it online, but can be done almost immediately by phone. How can I speed it up? Can I phone up and cancel the upgrade I've done and then add it by phone?178Views0likes4Comments