VM booked a Technician to come out and fix my landline phone. Booked 3 weeks ago for today Friday 9 Sept 8am to 1pm - He/She hasn't arrived. Can anyone point me in the right direction to speak to a person and not a bot? 

Hello - I've had the letter explaining about the switch over to the fibre network from my current 'hardwired' system. I have received the the new Fibre Phone Adaptor and the instructions for: unplugging my main phone cable, installing the new adaptor...