Yes i now know that's how it works but the person on my phonecall said it was included (it even showed on my account "Included" with a big green tick) and i stated on the call i did not want it as i don't need a sim but she told me it's included in m...

This happened to me too, i was told on the phone when my Ooomph contract finished and my new contract was Volt. The lady told me that the O2 sim was included in my contract price and i told her that i did not need one but she said it was part of the ...