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since ‎02-11-2015

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What happens to an elderly relative Who has virgin TV and landline, but no broadband service? Can they still have a home phone when these changes are brought in?
Unable to sign in to 02 priority via Virgin media on the app, just goes in a continuous cycle of asking to sign in, then click continue then just keep just flashes up pictures and takes me back to start.  Have deleted and reinstalled app various time...