Community FAQ
lottie46
On our wavelength
since ‎29-09-2015
‎18-08-2023

User Statistics

  • 30 Posts
  • 0 Answers
  • 11 Kudos Given
  • 5 Kudos Received

User Activity

Need to cancel phone line - cannot get through.

18-08-2023
Hi, I’d be grateful if someone from Virginmedia can contact me via private message as it’s near impossible to finalise the part of terminating our contract. Phoned numerous times and tried WhatsApp link they sent. Thank you. 

Parents in 90’s - phone switch over?

15-06-2023
Please can you give me some advice. My parents are in their 90’s and have been told their phone will be switched over to fibre soon. They are really worried as are other people in their retirement flats. They haven’t received their adapter yet. 1. Th...

Want to cancel TV and Phone and just keep broadband. Can't speak to anyone.

04-07-2022
Hi all,I have now spent 4 hours trying via phone and live chat to change my package to broadband only. The contract keeps rising and we've decided we can do without now. Surely there should be a way of doing this via your own account? Live chat were ...

Constant spam inbox

27-06-2022
The past couple weeks my inbox is getting full of spam - antivirus renewal notices in particular. I have “rules” set up but they’re constant now and driving me nuts. Can anyone at Virgin say why this has started happening again? Thanks 

Yes there is a huge email issue - you have to phone them to change it!

29-10-2021
Just to let you know there is a huge issue with email. I spoke to a really nice agent who said they were inundated.The only way of rectifying it is to phone them and they have to make the changes. Be awre you have to be the account holder or they wil...
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