I recently upgraded to 1 Gig and was told I would be sent a Hub 5. I was therefore disappointed when a Hub 4 arrived. Calls to Customer Service to resolve the issue have been unsuccessful, but I was told that there is a form on the Virgin Media websi...

I have upgraded from M500 broadband with a Hub 3 to 1 Gig and expect to receive a Hub 5 in the coming days. I currently have 2 wifi pods. Do these need to be reset or replaced to work with the new Hub router?