After everything off, then switch back on, it says welcome, please wait, then it runs off again

Everything disconnected, if we get one fixed, the other will be fixed, as they connect with one another.

We should get help from Virgin tecck tuesday

We have them connected, theve been ok the last few months, then oSu day it said on scree, they needed to be paired.I got one working on Sunday,but  it failed again   on Monday, Norman