since ‎16-12-2010

User Statistics

  • 182 Posts
  • 4 Answers
  • 87 Kudos Given
  • 40 Kudos Received

User Activity

I signed up last week for a further 18 months of Ultimate Volt but my contract details online haven't been updated, which I was told would happen within five working days. How do I check that my new deal is still going through? I'm out of contract in...
Can't spend the entire day trying to get through on the phone, so I'm hoping someone can advise me here.On my letter it says "However, this 2023 price increase won't affect you until your current price offer ends. The full price of your package will ...
I got my price rise letter this morning so I've called to cancel all services. I was on the phone for half an hour, explained that I can't afford the price rise or accept the new T&Cs (which mean ongoing inflation-busting annual rises). I was put on ...
If I decide I want to leave and notify you, do Virgin drop the line immediately or is it 30 days from notification?
Is it correct that customers will receive notification of their April/May price rise on their billing date? So if my billing date is the 24th, I will get the notification on Feb 24th?
Kudos to you guys