8210GUY
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Re: Can't login to My Virgin Media to see bill - Error Code: FSB50
Hi, how long it takes is irrelevant, obviously there is a massive surge on couriers at this time of year, so it's not unexpected, but what IS, expected is for your system to know it has been returned, once the item is scanned and handed over, it goes live on the system, all you have to do is check the tracking code and it tells you it's on it's way, instead you just continue to show the incompetence of the company (the guys here are the only ones who tried to help), once it's logged on the system my part of it all is complete. I should NOT get a single message about it after it's been scanned, except to maybe say it got to you at whatever point, sending threatening messages to customers is out of order once the item is scanned and on the system, the fact you can automate your system to do that shows how little you think of customers, instead of doing that, how about automating the system to check the status on the couriers system instead as a 1st check point(?), and once you see they have got the item, anything that follows is between you and them, NOT the customers, obviously if it's not showing then fair enough you need answers. But I checked the tracking before doing anything after those messages and it clearly showed that they had the item for almost a week (it didn't say where as it's manic at Xmas), why can't virgin do the same thing(?), obviously that's too technical for some (literally after some of the staff I have encountered), after that point chase the courier if you want to chase anyone, it's just a further example of virgins laziness to get things right, it would be great to ignore virgins threats, you try it and see what they do to you, and then try and reach them to sort it out, it speaks volumes that customers are being forced to come here for help, because they can't get it anywhere else, I certainly didn't get squat until I came here for it, do the customers a favour and get rid of the incompetent staff, because they are dragging virgin through the mud, and you do have some good staff, and it's heaven when dealing with them.650Views0likes5CommentsRe: Can't login to My Virgin Media to see bill - Error Code: FSB50
Well, I hope this is an update to my saga, I mention it here because virgin needs to take note, get rid of it's incompetent staff and start running the company properly, something that it has good staff that are well capable of doing, and yet they keep on getting things so wrong, and people wonder why the charges are getting so high for, because it's the customers who end up paying (literally) for the messing up it's daily running, sending out engineers to activate a new router because their staff deemed it faulty, no matter how many times I said they only need to flick a switch, the engineer came in, saw the new router, asked activation(?) to which I said yes, and 30 seconds later he had it up and running, he didn't even need to be told what was going on, and after said he gets dozens of these calls a week and they cost £60 a time, this is typical your bills are so high now, so if you complain, remember to take screenshots of everything, that way they can't edit your posts (like they did mine until I caught them out), and remember the guys here are about the only ones who are actually trying to help, so don't take it out on them, my final update (I hope) is as follows. I am now getting nagged to return the router, and I am now also threatened with being charged for it if not returned, are virgins' staff that inept they can't look at a screen and see updates? I don't mean that against yourselves on here, you're the only ones who has actually bothered to help get all this sorted, but when virgin decided I was to post the box back, as opposed to having a passing engineer just pick it up, they sent out a prepaid packet\label, now I'm sure your aware, even if the rest if the office are not, that when you drop the parcel off, they scan it, this means it goes instantly live on their system, so why am I being threatened with charges for not returning it? Timeline for this is; Parcel\Packing email notice delivered; 09.12 - 14th December 2023 Parcel\Packing text notice delivered; 09.28 - 14th December 2023 Parcel sent\scanned; 15.24 - 15th December 2023 Threatening email sent; 09.15 - 21st December 2023 Threatening text sent; 09.19 - 21st December 2023 Just how much more of virgin's incompetence do I have to suffer(?), and you wonder why I have wanted to push this complaint as high as is possible, because it's everything that a good well-run business makes sure never happens, it's not like it's a single slip up, those are understandable and can be handled, but virgin is never ending with messing things up, and even though everything bad that has gone on, is of virgins own making, I have bent over backwards to stop anything going wrong long (weeks) before it went bad, and yet I am the one threatened with my service being cut off, and billed for equipment that is no longer anything to do with me, it's disgusting the way virgin treats it's customers, and I hope this is the last of it, or else I will be seeking legal advice. Again, I appreciate it's not the staff here at fault, but then that's what virgin does, it puts up people on the front line who end up copping all the flack due to it's own company's incompetence, and for that I'm sorry, but when those who are responsible for all the problems hide themselves away, what else can customers do?688Views0likes1CommentRe: Can't login to My Virgin Media to see bill - Error Code: FSB50
I've had more help by the staff here, than anywhere else, problem is they are limited in what they can do, but compared online or phone, they at least try to help, I'd suggest making a post asking for help, and they will probably reach out to you, hope it helps.954Views0likes0CommentsRe: Can't login to My Virgin Media to see bill - Error Code: FSB50
Well virgin excelling themselves this time, they are editing posts, someone responded to my post above, then soon after it disappeared, I mentioned it to a member of staff here saying I would add it to the official complaint I was doing, and now it has been put back again, but not a single acknowledgement about any such things at any point on it, nor any of their own wrong doing , apart from a basic apology over what's happened with the contract, I think this person is trying to do their best, but are limited in what they can do by virgins actions, my best advice to anyone in such a position is document Everything, from day 1, including screenshots as well as copied\saved comms over all channels used, as they can, and Do, change what they don't like if they think they can get away with it, this has not been done lightly by me to get one over them, it is solely about stopping them wriggling out of it and getting away with what they have done, nothing more. Then even though they breached their own contract, I got a penalty for a missed payment, and the best bit, I got that several hours before I even got a bill from them, so how can I pay, what I never received until after I get the bill(?), I was open from the start about what I was doing, and why, and this was from nearly a month ago while trying to stop this happening to start with, so they knew all about it a long time before it happened, yet I am the bad guy. And if you really want to have a laugh, they then said they have given me a temp line of minimal credit incase I wanted to pay for any other service I might wish to use, I stopped my DD to stop them taking even more money illegally from me, breaching their own contract by overcharging me, what on earth makes them think I would ever give them another penny again(?), I already told them about this and they said a final bill will be produced at the end of the notice and I said I would clear anything owed, and I still will, only now I want the Ombudsman to set what this amount should fairly be, because their own breach of their own contract has resulted in me having at least 3 inflated bills, and if I find it on my credit report there will be hell to pay.989Views0likes0CommentsRe: Can't login to My Virgin Media to see bill - Error Code: FSB50
I think you will find that no one will deny that no one will deny that when virgin works properly it works well, and yes there are times when things are outside their control, and when that happens you are correct, it is wrong to blame them, but when you have been caught up when they are at their worst, then you will see firsthand why people are speaking out about them like this.1.1KViews0likes0CommentsRe: Can't login to My Virgin Media to see bill - Error Code: FSB50
So Virgin breached my new contract, something I was trying to rectify since October 30th, hence coming here hoping to get a response before it hit the fan, as well as being in a queue on the main site for weeks, I tried ringing but no matter what option I used I got automated responses sending useless links to my phone that had nothing to do with my problem. So virgin can cancel my contract etc as you breached it, which was agreed for £39, as to Virgin not having a better deal that is a load of rubbish, what you mean is that you won't (or can't from your access\ability) offer them to existing customers. I will also be looking at why I have never been offered a social tariff as I have been retired disabled for 34 years, I know it's a newer thing with the cost of living crisis etc, but Virgin have been told this many times by me, including my complaint some time back if I recall, and even on this new contract Virgin breached, I asked about this when I got through to someone on live chat and I was ignored about it, and now that Virgins strangle hold has gone with the new services having reached my area, Virgin has screwed me up one time to many now, so never mind the £64 illegally taken, and just count up how many years of money you will lose now, not just me, everyone who is doing the same as me now, because more and more people are finding that new services are reaching their areas now, Virgin are no longer the only fast option anymore. So please send me the date of termination and I can save £108.12 from the contract Virgin breached, and another £110 switch bonus for a 12-month contract, so in a single year I will save a total of £218.12, makes me wonder why I even tried to stay loyal to Virgin, so I'm out, and Thanks for saving me so much money.1.1KViews1like0CommentsRe: Take part in our Hub 3 trial and receive a £30 Amazon voucher
Strike that, I am cancelling as you have breached my new contract, which has just made me a saving of £212.08 in a 1-year contract I am getting from another service now, that's how much extra Virgin would have cost me in the next 12 months on top of what I will pay in the next 12 months.7.3KViews0likes0CommentsRe: Can't login to My Virgin Media to see bill - Error Code: FSB50
I've been waiting for help, and now they have breached the new contract by taking the full payment, currently in a queue yet again waiting for a response, been over a week now I think, if they want me to stay they will have to offer a deal well under what was agreed and compensation for the grief this is causing, because ever since I was 1 hour from dying, the toxins from the gangrene and infections etc has removed my ability to just function, let alone deal with this shambles of a non-service.1.1KViews0likes0CommentsRe: Can't login to My Virgin Media to see bill - Error Code: FSB50
Well I am done, Virgin have not even tried to reach me, so cancelling DD (they have already taken this month's money which is the last they will get now they can use it as the notice, I can get a very slightly slower speed (tiny), for under £30 a month with £110 cash back on a 12 month contract, Virgins days are numbered with other services running out similar speeds now.1.1KViews0likes1Comment