webster74
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Re: Keeping you up to speed
Not sure how companies like VM and other media and phone organisations (my EE contract just increased by 14% too) can justify rises by 4% above inflation. You’d think, considering that they are losing customers to cheaper (and sometimes inferior services) purely because of cost they would do more to protect their loyal customer base. That being said, I contacted VM and after numerous phone calls and WhatsApp conversations lasting 24 hours I managed to renegotiate my contract from £50 (was going up to £57 in April) to £31 with added benefits of an O2 SIM and something called TV streaming. Yes I’m contracted in for another 18 months but let’s face it that means very little because if they increase it next year I’ll be covered by the 30 day release clause. What is the frustrating bit though is that it took me numerous calls and lengthy waits across four different departments to obtain this deal. Shouldn’t be so difficult. Also what a bizarre business model. I started the conversation with “can’t afford the increase being imposed from April, happy to continue paying the £50 for the broadband level I’m currently receiving but won’t pay anymore” VM response “ok, we can offer you the same level of broadband with TV stream and a 10gb O2 SIM with unlimited text and minutes at £21 for the next 18 month for VM services and £10 per month for O2.” 🤔🤷🏻♂️1.9KViews1like0CommentsPrice increase
Having just received a message informing me of a 12% price increase from April can anyone please inform me of how I can actually speak to someone at Virgin about this. The website help services just send you round in circles and I can’t find a phone number. Pay enough for the product with quite frankly the worst customer service I have ever experienced in my life.2KViews0likes2Comments