rolandjyoung
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Re: Please return the unused Virgin Media equipment
I second this . the left and right are not communicating... and Virgin Media really have no CLUE what they telling people .... totally mixed up text, email and the human operators - don't understand the English language... they can only follow a scripts.. so trying to explain anything to a human is HOPELESS.. Similar story upgrade to Hub 5, when I upgrade I even ASK operator can I return the old Hub 3, 'no sir there is no need', - now I get text saying please return - but no information how - so I tried https://www.virginmedia.com/help/return-or-recycle-equipment website you select your hub to return and it just logs you into your account; and no recycling options. Either Virgin sorts themselves out, everyone gets on the same page and do something or it goes in the scap.5KViews2likes0Comments