Boneywoney
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Re: Virgin are making it impossible to cancel!
Update: Nothings happened bar trying again to speak to someone rather than a WebBot that tells lies and being passed from pillar to post on a phone, held on hold for 8 minutes no one there. Tried again, time spent getting through and being held waiting for an assistant rather than a machine, almost 2 hours. Will write again, recorded delivery but as far as I'm concerned they have had over a months notice and with the latest payment takes me up to 8th November, after that their equipment is ready to be collected. A sad ending to over 20 years of loyalty subscription.2.3KViews1like1CommentRe: Virgin are making it impossible to cancel!
Virgin are notorious for making it almost impossible to cancel a subscription. According to The Telegraph dated 24th August 2023 the company is being investigated by the telecoms regulator because of their appalling after sales service but don't pay much heed to that as with most of these regulators no matter what industry it is in the UK they are invariably the very people they are regulating. Virgin say you can cancel by calling 0345 454 1111, by using its chat bot or writing to them at Virgin Media, Sunderland, SR43 4AA I've tried all three to give one months notice, the chat bot was hopeless, phoning also, ages to get through then being kept on the line for over thirty-five minute and ended up cutting the call. I wrote first class on the 8th September, not a peep and another direct debits gone through for another month. The newspaper article says they will reply within 48 hours to any complaint, I nearly fell off my chair when I read that one. The actual broadband and mobile service is excellent but they fall down on aftersales and always have in all the time I have been with them, which was when they first started it must be 20 plus years ago when they swallowed up NTL I'll be cancelling my monthly direct debit today, their equipment is here for them to collect otherwise it will go in the bin.2.9KViews5likes1Comment