Hi JJDVM,    Thanks for getting back in touch, I am glad to see things are looking better for you now.    If you need any further help in the future we will be happy to take a look for you.    All the best   Emma

Hi suryamamidala,    Thanks for getting in touch. I am sorry to see you have had trouble with your connection.   I have taken a look and things seem to be ok from this side. It may help to try the following so we can rule some things out:   Pop...

Hi szuster,   I would love to take a look at this for you but I am having trouble locating your connection details.   Your last log in was from an IP address which doesn't relate to a Virgin Media account, and your sign-up email address is also n...