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MagpieSupernova

I had a power cut a couple of hours ago. Power was off briefly. Since then the Super Hub 4 appears to be frequently rebooting (pulsing white light). I have done several manual restarts. Virgin Media Connect app can’t find the hub - in fact it seems t...

MagpieSupernova · 31-01-2023

Please can someone explain to me how when having hub speed of 530 Mbs and doing a scan on the VM connect app for Wi-Fi coverage, it rates 20Mbs as “Great”. I would say 4% throughput is not “Great”.I have a WI-FI pod as the nearest connection. I was k...

MagpieSupernova · 11-11-2021

I just had a call from VM saying there were some service issues with my broadband. Eventually got passed to someone else. When I asked how could I verify they were calling from Virgin Media, they hung up. First few digits of the number (which should ...

MagpieSupernova · 17-08-2021

I am away from home, where we have VM and trying to access @ntlworld.com email connected to a BT hub. All other internet activity works fine, but cannot access email via iPhone or windows laptop. Have to switch off WiFi connection and use 4G on my ph...

MagpieSupernova

Just to update. After 15 hours, multiple reboots, leaving the router to cool down and more reboots, broadband finally restored this morning and VM connect app is connecting to hub.

MagpieSupernova

I can’t say if this is new because I don’t normally have cause to touch it, but I have noticed the top of the hub 4 is hot to the touch.I’ve switched it off for a few minutes to cool down. Seems to be working now, we’ll see for how long! I have lost ...

MagpieSupernova

Thanks, tried that. It works out it’s a Hub 4, then, when trying to do the full test, get a message to say it can’t connect to the router.

MagpieSupernova

No issues reported.

MagpieSupernova · 03-11-2021

I actually got as far as ordering these and even had an email to say they were on their way. Months later, they have not arrived and looking for an alternative as my daughter's using up her mobile data as the reception is poor in her room.

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Hub 4 not connecting after power cut

Wi-Fi health rating on VM connect app

Is this a genuine call?

Cannot access ntlworld email via BT Wifi

Re: Hub 4 not connecting after power cut

Re: Hub 4 not connecting after power cut

Re: Hub 4 not connecting after power cut

Re: Hub 4 not connecting after power cut

Re: Wi-Fi Pods availability