Sabtain7
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Re: UK’s Fastest WiFi Guarantee In Every Room Or Money Back
First of all the above people asking about the hub 5. Due to the worldwide chip shortages the stock levels of the hub 5 are next to none. Second although it has now completed the initial trial 99% of Virgin's support staff do not know this and they usually come out with one of the following: - the hub 5 is still in testing and is only offered to a small selection of customers chosen at random - the hub 5 is in a soft roll out and we are slowly expanding this but the customers given an hub 5 is chosen by the system not us - you have to upgrade to gig1 or the ultimate to get the upgrade etc etc. Well I am a gig1 fibre customer and have been from the first day it launched in the West Midlands and have had nothing but issues with the dismal hub 4, the fact Virgin brought out a new hub so quickly after the 4 just shows how bad it actually is. Now after months and months of arguing, speaking to dozens of agents I finally managed to get one for self instal this Friday but I wouldn't hold my breadth that you'll get one any time soon to be honest. They will say things like yes will send one out (for it never to arrive) or we will send an engineer and they will install it (the engineer arrives looking for the fault with no knowledge of installing a hub 5) so basically they just want to get you off the phone. Whether its level 1, 2 or 3 agents or even managers I can say I've spoken to many many of each and they all lie and you just end up going round in circles I'm pretty sure I've spent around 24+ hours on the phone since October 2021 trying to get the new hub due to issues I've had with multiple hub 4's not delivering even half the speed (despite the speed going into the router itself). Only advice I can give is wait it out or pray you get connected to a good agent but I wouldn't hold my breadth.11KViews5likes0Comments