ContributionsMost RecentMost LikesSolutionsRe: DEF01 error creating Account I don’t want a disconnection I just want an account that I can login to. Seems too much to ask for….. Re: DEF01 error creating Account I am getting nowhere with this problem now, I have no valid login to my virgin media, it's been a mess for 5-6 weeks now with various IT tickets and promises. Your colleague is probably doing his best but at this stage it needs someone to go and fix it. Delete my my virgin accounts disassocated my Virgin account from my email. I see no solution coming here. Very disappointing after all these weeks. Rob Re: DEF01 error creating Account I sent one yesterday and just had a response that it’s been looked at, been 4 weeks now Re: DEF01 error creating Account I have chased up about 10 times now and still no idea what’s happened I just asked for accounts to be deleted but when I try to register it says account already registered it’s a complete mess with no end in sight in 4 weeks Re: DEF01 error creating Account I still have the issue despite someone help from here, crazy been chasing it for weeks now, even to delete my account but still messed up Re: Hub 5: Our first ever WiFi 6 broadband router I am not on 1Gig, am on 350mb. It was the hub brought by the installer. First one didn’t work, second one did but failing wlan. now in modem mode never to be used Re: Hub 5: Our first ever WiFi 6 broadband router I got the Hub 5 installed last week and it has been a nightmare, it would not work with my TP link Deco M5 Mesh Wifi, so removed that and added some wifi extenders and it keeps going down. So I put hub 5 in router mode and put back the mesh system and it’s working again for now. I don’t intend on using the Hub 5 ever again Re: DEF01 error creating Account I have the same DEF01 issue. it’s not due to browser or wrong link it seems deletion of the account and reregistering is the answer I tried support they said new password should work but it diesn’t Please help