Hi David,Unfortunately, I have not received a PM in my Inbox to date, other than the standard VM ones: Congratulations! You have a new rank in the Virgin Media Help & Support Community.Cheers,Richard

OK, so I received another letter today, same as before, but relating to a date when I was not at home much. Can I ask if there is any way to find out at what time the device was connected? Also, does your system check all connections continuously or ...

I thought that would be the case, but it is good to have it confirmed, thank you. Nevertheless, I have again run detailed scans on my desktop and laptop, but can find nothing amiss. Other devices such as tablets and phones appear to be working fine a...

I also have received three letters about the nymaim virus, claiming a virus infection in a device that had tried to connect to my network. I have Norton anti-virus installed on my PC and laptops, yet full scans showed up nothing. I checked phones and...