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BahnStormer

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Joined 13 years ago

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Re: Bill summary is misleading
And yes, maybe you're right: 31-Dec might be last year's billing... it just says "Latest Bill" and "31-DEC", but no year... but there's no way to scroll forward, so I thought it was just showing the upcoming bill as I know the billing isn't quite in line with the actual dates. I've tried to raise a complaint, but it gets auto-closed as "resolved" - which probably looks good for their stats, but it is losing them customers!
2 months ago Place Managing Your Account - Cable
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Re: Bill summary is misleading
Richard, it isn't allowed - it is an Ofcom breach: Ofcom C3.2 - "bill accurately" Ofcom C3.7 - "make adequate and up-to-date billing information available" I advised my bank of the above screenshots and they immediately reversed the most recent direct debit and we've agreed to leave the remaining charge in place, since that is £151 and I will owe Virgin Media £65 for that month, £65 for this month and £65 to settle my account before the 30 days' notification period is up. This way I have very slightly overpaid for now, but I will still owe a further ~£44 for the last month, if I can't get them to acknowledge the billing misrepresentation and I need to follow through with the cancellation.
2 months ago Place Managing Your Account - Cable
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Bill summary is misleading
I admit that the first part of the current issue is my mistake - I saw my last renewal date was May 2024 and I thought this meant that with the 24 month contracts, I had to renew by May 2026 to avoid going onto the "normal" price. The main concern is the bill summary: last month, the bill summary said "£65pcm" and I didn't notice that it took £151... this month I noticed because it took £225 and I am getting "unauthorised bank overdraft" warnings from my bank. THE BILL SUMMARY STILL SAYS £65pcm!!! I get it - I should have realised that I was only on an 18 month contract and renewed before the November bill, but how is it legal to send somebody a bill summary of £65 and it is only clear if I download the PDF that I will actually be charged £225?!? (or wait for my bank to tell me I'm overdrawn as I was supposed to head out to do the main Christmas dinner shopping, thinking I still had £150+ in the account after Virgin Media were going to take the £65 as indicated on the bill summary) It's only when I drill down for the details that I see the summary is completely misleading....
2 months ago Place Managing Your Account - Cable
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