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Tapstick · 13-02-2023

I'm trying to downgrade my TV services after they've become far too expensive after the introductory period. Online Chat keeps failing/reloading/taking forever. Telephone chat ended with "I'm sorry, I have no access to change your package". This leve...

Tapstick · 20-08-2021

I'm having a ridiculous amount of trouble getting my number ported to VirginMobile, and the support sequence is utterly inadequate. Has anyone else had similar? or got and helpful ideas, because VM staff seem utterly incapabale of solving the issue. ...

Tapstick · 24-08-2021

Well, I've given up. Another call today where I was told that the transfer had happened on 12th August, another confirmation that a ticket has been raised with the technical team, and no actual progress.I've had no phone for nearly two weeks and have...

Tapstick · 24-08-2021

Thanks David, unfortunately I cannot run through your suggestion because I've already used the PAC code. The system believes the porting has happened, so the website won't let me do any more. Good plan though!

Tapstick · 23-08-2021

Thanks Ayisha - I've responded to the PM, but I really don't hold out much hope. I've provided those details 4 times over the phone now, and two things happen:1st, I am told that the port was successful on 12th. It was not.2nd, I am told that it will...

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Number porting not resolved!

Re: Number porting not resolved!

Re: Number porting not resolved!

Re: Number porting not resolved!