cathie
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Joined 15 years ago
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Re: Your Virgin Media Mail account is currently unavailable
1. No that error message is the one I get when trying to sign in to webmail 2. Normally I access mail on iphone, ipad and iMac through Mail. I have not tried on a PC. 3. The error message is the one I posted. 4. I have tried to follow the steps - I have changed my email address to my apple webmail one but I was not able to generate an app password and now all I can do is arrive at the page with the message that my email account is locked5KViews0likes4Comments- 5.9KViews0likes0Comments
Locked out of email
I have had no emails come through ios Mail on my phone/iPad/Mac since last night. I have tried to log in to my email account through the VM homepage and got this ~ • Help ‹ Virgin Media Mail Unavailable Your Virgin Media Mail account is currently unavailable This is either because your Virgin Media Mail account is locked, or because you don't have an active account with us anymore. If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution. Follow these steps unlock your Virgin Media Mail account Step 1. Go to My Virgin Media : to create a new password for your My Virgin Medig account. We need you to create a new password for this account as there may have been a security breach. Select Sign In Select Forgotten your email or password? under the password box Follow the instructions to change your password Step 2. Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don't use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account. 1. Sign In to My Virgin Media Go to Account settings, then Account details Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail Then, under Virgin Media Mail app password tap Get password Continue the flow and a new secure password will be generated for you Update any third-party apps that you use to access your Virgin Media Mail email ETC ETC i have tried this to no avail’ there seems to be a step missing, now I have changed email and passwords I don’t even know where I am - ready to cry - can someone from VM help me please?Solved7.3KViews0likes13Comments