jonesy21
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Contract dates
I see from the forums that I am not alone in being confused by the contract end dates. I have an 18 month contract started in August 2024 (I have been with NTL, then Virgin since December 2002) in November 2024 I took advantage of an offer (free for 3 months) to upgrade my Broadband from M250 to M350 as a trial over Christmas to see what the difference would be like. I'm now trying to cancel that, I couldn't do this online so I used the virtual Bot and then eventually, an actual agent. I was told cancelling would put actually put my monthly bill up! or if I take an upgrade to M500 I would pay just £2 a month extra, but this would mean my contract date would be extended from the date I change to M500! Does this meant in taking up the free upgrade in November that my 18 month contract is now from November 2024 and not the original contract date of August 2024? I always thought changes were allowed mid-contract, am I wrong?Solved1.4KViews0likes5Comments