my gigabit internet has been unusable the last 4 days, currently at 1:30am getting 0.15mbps upload, I can't use it like this.   Real speed SAM won't even register any upload speed and then crashes.   While the download isn't too bad (despite being 10...

This really doesn't sit right with me, why are virgin remotely changing my settings, and why are they not even telling me what they're changing???