Yes it's a Hub 3. Thank You John.

Well, I tried the pinhole reset method and no change. I spent an agonising 45min wait on hold to customer service, eventually got through to someone called Bilal. I explained I had placed an order to upgrade my broadband to M200 only not changing any...

Thank You John. I will try a reset tomorrow and see what happens and provide another update. 

 General ConfigurationNetwork accessAllowedMaximum Number of CPEs1Baseline PrivacyEnabledDOCSIS ModeDocsis30Config filecmreg-vmdg505-bbt057-b.cmPrimary Downstream Service FlowSFID75152Max Traffic Rate117000047Max Traffic Burst42600Min Traffic Rate0Pr...

Thank you for your Advice, I shall follow the suggested actions this evening/this weekend and let you know the outcome.