Meanteam
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Re: Change of account details
Hi Steven. Thanks for getting back to me. We are happy to retain the service as it is and the direct debit is correctly setup on Mum's bank. We would just like the name changed please so that she no longer receives emails from Virgin to her address but with Dad's name on, and so that she is able to call Virgin in the future as the account holder. Many thanks in advance. Cheers, Chris732Views0likes3CommentsChange of account details
I'm trying to resolve an account problem for my Mum. My Dad passed away last year. We changed the details on My Virgin so that the direct debit now came from my Mum’s account and changed other profile details too. When she logs into My Virgin she is welcomed with her name. Yet she is still receiving emails (to her email address) with Hi and my Dad's name. This is a little upsetting for her. I've tried to resolve this on the phone but didn't get anywhere. Would a customer services agent be able to look at my Mum's account and amend any internal references to my Dad's name please? I'm happy to provide whatever details are required to confirm account ownership by way of private messages. Many thanks in advance for any assistance with this. Chris795Views0likes5Comments