ContributionsMost RecentMost LikesSolutionsRe: unable to login to my virginmedia account,email address not recgonized As I cannot login to anything Virgin I am unable to access the change password screen! Re: unable to login to my virginmedia account,email address not recgonized Hello Vikki_M, Thank you for your reply. The error message is "Your email or password was incorrect. Please try again or go back to change your email" I've cleared the cache/cookies and tried using a different browser (Chrome) but the same happens. As I cannot login to my Virgin Media, let alone Virgin mail, I cannot change anything! Re: unable to login to my virginmedia account,email address not recgonized Thank you. Using my laptop I cannot log log in to My Virgin Media via Edge. I also cannot login to Virgin webmail directly. Re: unable to login to my virginmedia account,email address not recgonized Thank you. Using my laptop I cannot log log in to My Virgin Media via Edge. I also cannot login to Virgin webmail directly. Re: unable to login to my virginmedia account,email address not recgonized Hi Ayisha, Thanks for answering. I have not attempted to reset my password as I don't want to compromise my ability to log in via my desktop. If I change the laptop version will i still be able to login on my desktop using my current (working) credentials? unable to login to my virginmedia account,email address not recgonized Hi, I'm having the same issue. I can log in to Virgin mail via my desktop, but trying via my laptop produces to same result as that experienced by mcgrath5353. Can you assist please?