ContributionsMost RecentMost LikesSolutionsRe: Compensation For Engineer Missing Appointment For anyone who's interested, Beth sorted this out very quickly. Great service from the forum team. 😀 Compensation For Engineer Missing Appointment Hello, Out phone line is currently down - that will be fixed by moving us off copper and onto VOIP, that's in hand, BUT... ...we had an engineer booked to attend on 25 June 2024 between 8am and noon. We were told someone had to be at home. So we waited. No engineer showed up. Could you confirm that this engineer no-show is logged on our account and that £30.49 compensation will be credited to our next bill? Thanks, John. Solved