Otguk
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Joined 14 years ago
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Help needed? 14 day cooking off period!
Hello people and merry Christmas, I had an email for an offer to upgrade my broadband to M350 for about £3.50. After saying yes please ,I saw they my package will increase by £50 in August 25. So being in the 14 day cooling off period I phoned and asked to remove the upgrade. 😱 Seems like I've signed a new 18 month contract! 🤔 No way to go back to my old deal. Any way, that's beside the point right, because I no longer want the upgrade and want to continue on my previous contract which has about 6 months left! But no I can't do that, why? Why I'm I having to go onto a new contract whilst I'm in the cooling off period! Just roll back my contract, is it really hard 🤷🏻 On the phone to Virgin now, 1hr 01 mins and counting. Still nowhere near getting solved. Could someone can't contact before my 14 days lapse. Thank you.760Views0likes2Comments