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tremolo · 12-09-2022

Please could someone let me know if these stats are ok? I am concerned by the high number of Downstream Post RS Errors, the low qams on Upstream Modulation and the regular critical warnings (SYNC Timing Synchronization failure - Loss of Sync) in the ...

tremolo · 30-06-2022

Could a VM rep please confirm whether or not the Superhub in router mode is vulnerable to ZuoRAT?Also, to those who use modem mode, you should probably check if your router is affected. It's reported that ASUS, Cisco, DrayTek and Netgear are vulnerab...

tremolo · 12-10-2021

Over the last week or so I've been disconnected intermittently, usually repeatedly for a period of about an hour then it seems to resolve temporarily. To reconnect I have to power off the Superhub then power it back on again, usually several times.I ...

tremolo · 07-07-2021

Morning all. I have an engineer visiting tomorrow to fix a loose cable, the worst part being a trip hazard on part of my property that's right next to the pavement.Trip hazard - my property on the left, pavement on the rightThe cable emerges from the...

tremolo · 25-09-2022

Hi Natalie,Thanks for responding. I think you must have missed what I wrote in message 36 which I will paste again below. The problems returned less than 48 hours after the engineer visited and there has been no lasting improvement at all! As jpeg1 c...

tremolo · 25-09-2022

Thank you jpeg1 for confirming my suspicions!

tremolo · 24-09-2022

Network LogTime Priority Description 24/09/2022 06:37:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/09/2022 16:15:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:...

tremolo · 24-09-2022

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 13659994742512064 qam924960000042.8512064 qam732360011541.2512016 qam1144310000042.3512064 qam853010005441.5512064 qam10Upstream bonded channelsChann...

tremolo · 24-09-2022

Hi Tom,I'm disappointed to report that the sync loss issues have returned I don't understand why this would be happening after the engineer put me onto a different tap but the symptoms (web pages freezing, videos buffering etc.) and the hub stats (d...

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ZuoRAT Trojan Targeting Home Routers

Intermittent Disconnections

Recommended way for engineer to fix trip hazard loose cable?

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