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janey55
On our wavelength
since ‎11-09-2011
2 weeks ago

User Statistics

  • 15 Posts
  • 0 Answers
  • 1 Kudos Given
  • 2 Kudos Received

User Activity

MISOLD AND DIRECT DEBIT SET UP WITHOUT CONSENT WITH O2!!!

2 weeks ago
I HAVE BEEN MISOLD, GDPR HAS BEEN BREACHED BY STORING MY FINANCIAL INFORMATION LONGER THAN IT  WAS REQUIRED ON AN OLD VIRGIN MOBILE CONTACT AND THEN USING MY SAID DETAILS TO SET UP A DIRECT DEBIT WITHOUT PERMISSION WITH O2! VIRGIN MEDIA HAVE BROKEN T...

Unresolved billing issue for 2 months

25-04-2022
I have been calling Virgin Media for the past 2 months trying to get my billing resolved. Nearly 2 hours on the phone this evening alone, hung up on twice! I cancelled my service. Retentions called me offering me the same package for £39.50. I agreed...

Lost TV channels after agreeing to renew for same package

23-02-2022
Hi all,I am so disappointed. After having various issues with Virgin, I have notice to cancel all services. Keith from the Retentions team called me within a couple of days after this offering me the same package for a slightly cheaper price on an 18...

Proof of blacklisting for insurance claim

11-02-2022
Please can someone help me!I called your team last week on Friday to tell you that my daughters had been stolen. Whilst the agent was ordering a new SIM that they could blacklist a 3rd party device. I called a short while after to obtain proof of thi...

I need evidence to prove I have had device blacklisted and SIM replaced

07-02-2022
Hi all,I reported a device to be stolen on 04/02/2022. They blacklisted the device and said that they would send me out a replacement SIM. My insurance company are requesting evidence to support this. Can someone help please?  
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