Problems trying to speak to someone about changing package
My current package contract runs out at the end of January and the price hike is crazy. The kit I'm using is also old, so definitely not worth the price. My broadband isn't good enough for my needs either. I've tried to speak to someone about it and it is so difficult. Just trying to use the automated system is impossible. I eventually got through to someone, but I couldn't understand them and they couldn't understand me. I asked to cancel my contract and said I no longer wanted to be a virgin media customer. Why is it everything so difficult? I just wanted to speak to someone to see what was available to me.Well after 7 years with virgin what have i learnt and now its time to say goodbye
So, after seven mostly excellent years with Virgin, I'm saying goodbye. While the Super Hubs leave much to be desired, thankfully my own router has done the trick. Downtime has been minimal, so you might wonder why I'm leaving. It boils down to Virgin Media's lack of appreciation for loyalty. Why should a long-term customer pay £30 more per month than a new one? After nine calls from the retentions team (the first a decent discussion, the second clueless about my notes, and the third prompting a "please don't contact me" request), I reached out on social media. Their response? Block the number! So, I called to cancel, and they assured me "no further contact" would be noted. A few days later, someone called even though I was told I wouldnt be contacted almost convinced me to renew for 18 months, but their inability to email the offer raised red flags. Trust lost, I declined. Feb 19th marks my departure. I do not want to leave but I do not want to be held to ransom.