Package Deal not met
I signed up for the m350 broadband deal £28.99, a price that is confirmed in my pre-contract summary and is still currently available on the Virgin Media website. However, I currently see my bill will be £66 a month. I reached out last Friday through the online chat and an agent said the relevant discount was not applied and to contact again in 48 hours. Today the first agent also told me there was a discount application issue and passed me on to another member of the team who proceeded to try and move me on to a different more expensive and longer contract and would not allow me to speak to another member of the team. Could someone assist me on this situation?