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netflix cancelled

Joining in

just recived that netflix cancelled my subscription i have the new volt package which is included getting no where on the phone 


Rising star

Assume you have not received the Netflix activation link email , and took an option either online or through your set top box that said pay via Virgin!

There is , and has been an issue with this for 3 months that Virgin has still been unable to resolve , or indeed give us any sort of official explanation for..

There are a multitute of threads on the subject , they will all say it is broke but there is no fix!

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Ultimate Volt, 2 x TV360 boxes

you are right no activation on my page just got through to virgin it seems both parties are blaming each other for the fault 

they have sent a ticket to it to try to sought we will wait for a couple of days to see if any fix 

Did this get fixed? It has just happened to me too!


Hello Iceberg100, 

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your Netflix service.

Do you still need assistance with this?

If so, I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 



DM sent


Hi there, Gareth is out of the office currently so I have picked this up on his behalf.

Sorry to see you have not been given the correct power connector for the hub. As this has been the case they may not have had any of the ones for the 4 to give so I have ordered one on my end to be posted to you. This will be with you in the next 3-5 working days.



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