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This is my first post, and unfortunately, it’s regarding an issue I’m currently facing. I recently signed up for the Gig Speed package, and my equipment was scheduled to arrive on December 5th. However, it is now December 21st, and I am still waiting...
When does my virgin media broadband get doubled from 125mb to 250mb with volt. My o2 allowance had been doubled over a week ago. I was told it could take upto 2 weeks. It's been over 2 weeks and still nothing
Signed up for 500Mb received my o2 data allowance boost almost 2 months ago but nothing virgin media wise.How can I get this sorted out?
My broadband is due for renewal and want to do it it via app onlineAlso I want to add two volt sims for myself /wife also but can only do oneBoth sims are with O2 and out of contractSolutionDo I need to do just one from the account holder then speak ...
Hi, I am a returning Virgin Customer with a new M500 package installed on 2 December. I am also an existing O2 customer and the Volt benefits were applied from O2's side on 5th December. I am yet to receive the boost from Virgin however and would be ...
I have recently upgraded my broadband package to Volt with a 500mb connection and as the Wi-Fi is very weak in some areas of the house I carried out a scan using the VM Connect app. This confirmed thatI only have speeds of 11mb and 22mb in a couple o...
Hi,can anyone tell me how to order my first wifi pod? I have two rooms in the house where the wifi drops as low as 9 most of the time, sometime it tells me I'm not connected to the wifi at all.I have used the app numerous times & it never gives me th...
Can you please tell me When do I get my volt boost on virgin media from 125 mb to 250mb . My o2 account was volt boosted last week .
We signed up on 29 November for Volt and were given an installation date of 13 December and were told the pre install work would definitely be done before then. I have contacted Virgin 9 times to get a date for the pre install and was told every time...
I have Virgin Media on an old contract which just goes up once a year, inflation plus 3% I think. I do not wish to change this as all the packages seem to be only for 12 or 18months and then double in price. My account says that I am eligible for Vol...
