on 07-06-2022 12:32
phoned up to report a fault and was sucked into volt , o2 sim all sorted but was under impression my bb would go from 200mb to 350mb , sadly still at 200mb , wonder if i need a new modem although lady assured me current one would be ok.
on 07-06-2022 12:36
what hub do you have - how are you testing wired or wifi
try a full reset - post the config file to confirm what speed is set in the hub
on 07-06-2022 12:47
wired to router in modem mode , white modem , tried reset
that could be problem
07-06-2022 13:10 - edited 07-06-2022 13:12
its a hub3 so is ok for 350 - post the config file
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the config page
again how are you testing wired or wifi - always test wired
if its a volt upgrade - i.e. it can take a while for the VM side to kick in
07-06-2022 13:27 - edited 07-06-2022 13:28
|Maximum Number of CPEs|
|Max Traffic Rate||230000061 think this problem !!|
|Max Traffic Burst||42600|
|Min Traffic Rate||0|
on 07-06-2022 13:31
as you say thats the problem you are still on 200 - so try another reset - hold the button a good 30 sec and see if that changes
if not you need to give them a ring - as i said if its a volt upgrade there are posts on here saying it can take 14 days to happen but there are others that say it was forgotten so you need to check
on 09-06-2022 16:34
Thank you for reaching out to us here on the Community.
I am very sorry for any delays in getting the upgrade. I would like to check this for you so I am going to pop you over a private message. This will be available via the purple envelope on the top right of this page.
on 24-06-2022 18:11
Thanks for joining us on PM and allowing us to sort it for you 🙂
If you do ever need us, please pop us a post on here and we can assist further.
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