bb not increased in speed

[enceladus]

phoned up to report a fault and was sucked into volt , o2 sim all sorted but was under impression my bb would go from 200mb to 350mb , sadly still at 200mb , wonder if i need a new modem although lady assured me current one would be ok.

[-tony-]

what hub do you have - how are you testing wired or wifi

try a full reset - post the config file to confirm what speed is set in the hub

[enceladus]

wired to router in modem mode , white modem , tried reset

that could be problem

 

[-tony-]

its a hub3 so is ok for 350 - post the config file

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the config page

again how are you testing wired or wifi - always test wired

if its a volt upgrade - i.e. it can take a while for the VM side to kick in 

[enceladus]

deffo wired

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	dsfd;kfoA,.iyewrkldJKDHSU

Primary Downstream Service Flow

SFID	584
Max Traffic Rate	230000061 think this problem !!
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

[-tony-]

as you say thats the problem you are still on 200 - so try another reset - hold the button a good 30 sec and see if that changes

if not you need to give them a ring - as i said if its a volt upgrade there are posts on here saying it can take 14 days to happen but there are others that say it was forgotten so you need to check

[Natalie_L]

Hi enceladus

Thank you for reaching out to us here on the Community. 

I am very sorry for any delays in getting the upgrade. I would like to check this for you so I am going to pop you over a private message. This will be available via the purple envelope on the top right of this page. 

Speak soon,

[John_GS]

Hi enceladus,

Thanks for joining us on PM and allowing us to sort it for you 🙂

If you do ever need us, please pop us a post on here and we can assist further.

Best,