Volt upgrade ?

[gazzo]

I renewed my contract in May and changed from Ultimate oomph to ultimate volt. Had no issues with 02 SIM and activating Netflix, unlike most people it seems. I had 600mb broadband with oomph and still have 600mb now, should I have been upgraded to Gig 1 as part of changing to Volt.I have hub3 so would need new hub I believe.  Any help appreciated 

[L33]

I'm in the same situation, so will be interested in what the outcome is for you, does yours say you have volt 600?

[gazzo]

My contract does say volt M600 but as I was already on 600 I thought maybe I should have had the volt upgrade. Hopefully one of the mods will pick this up soon and have an answer.

[L33]

Yeah, I was already on 600, so oomph 600 to volt 600 wasn't much of an upgrade, we'll see what they say 

[Ilyas_Y]

Hey there @gazzo, thanks for reaching out to us. A warm welcome to the Virgin Media forums.

I will look in to this for you.
I will send a private message to further investigate - watch out for the purple envelope 🙂

Kind regards.

[Ilyas_Y]

Hey there @L33, thanks for reaching out to us. A warm welcome to the Virgin Media forums.
 

I will look in to this for you.
I will send a private message to further investigate - watch out for the purple envelope 🙂
 

Kind regards.

[Ilyas_Y]

Thank you for chatting with us today.

I'm glad we have been able to sort out the speeds and do more for you 🙂

As always, if you need anything, feel free to reach out to us on here.

Kind regards.

[gazzo]

Hi Ilyas,

Thanks for your time and help via pm.

Gary

[gazzo]

Hi Ilyas, please check pm 

Contract has arrived and it is not what we agreed 

[Ilyas_Y]

Thanks for chatting with us today.

Once everything has gone live, give it a day or so that it all sets in and let us know how it goes.
If anything should occur, we're always here to assist.

Kind regards.