Virgin Media Community

[scott_kelly1977]

Hi,

I renewed my package at the end of February with confirmation of Volt upgrade from 600mb to Gig1. Guess what, I'm still waiting and even have an ongoing complaint which has been disgracefully handled so far.

Is Router availability an issue or am I being fobbed off?

[padcontrol]

As long as you have a Hub 4 or Hub 5, you can get the Gig1 speed boost. It's been 5 months, by now you should have already received the Volt speed boost. Hopefully one of the forums mods picks this up to sort out your situation.

[scott_kelly1977]

Thanks. I have a Hub 3 and was told there were no Hub 4/5 routers which I know is nonsense.

[padcontrol]

I was told exactly that in April when I initially upgraded. I was already on the Hub 5 at the time, but apparently the Hub 5 was not able to activate the Gig1 fibre boost and a Hub 4 was required. So I waited over 3 months for a Hub 4 and nothing. Been in a very long correspondence with a forum mod here who's sorted it out for me to finally. After MULTIPLE phone calls, complaints, emails etc.

[gazzo]

Hopefully one of the mods will be able to sort this for you as they did with me last week. I have now received my hub 4 and am on Gig1. It takes time but the mods here do seem able to help.

[fizz]

No idea how you upgraded.. would not offer volt unless I was an o2 customer already but how can I be with the sim as part of my oomph package...

[Natalie_L]

Hi scott_kelly1977, 

Thank you for posting to us here on the Community. 

I am very sorry to hear you have not received the upgrade as part of your volt benefits. 

I would be happy to look in to this further but I will just need to confirm a dew details via private message which I will pop over to the purple envelope on the top right of this page now. 

Speak soon,